Overview
Most websites eventually need to talk to something else — a payment gateway to process orders, a CRM to capture leads properly, an ERP to keep inventory accurate, or a shipping provider to generate labels automatically. API integration is the work of connecting these systems reliably, including handling what happens when a call fails, times out, or returns unexpected data — the difference between an integration that works in the demo and one that holds up in production.
What's included
Our process
Requirements mapping
What data needs to move where, and how often.
API review
Understanding the third-party API's capabilities and limits.
Integration build
Connecting the systems with proper error handling.
Testing
Including failure cases — timeouts, rate limits, bad data.
Monitoring setup
So failures get noticed rather than silently dropping data.
Who this is for
Businesses that need their website to exchange data with another system — payment processing, CRM lead capture, ERP inventory sync, shipping label generation, or a marketing tool. If you just need two systems to occasionally share a spreadsheet export, that's often simpler than a full API integration — we'll say so if that's genuinely all you need.
Engagement & pricing
Priced per integration based on the complexity of the third-party API and how much error handling and testing the use case requires. A single well-documented API (a standard payment gateway) is more straightforward than an integration with a poorly documented or rate-limited legacy system.
Why this matters
The same team that builds your integration also handles the website or app it connects to, plus ongoing support afterward — so when an external API changes its behaviour, you have one point of contact rather than a handoff between vendors.
Frequently asked questions
Integrations are built to fail gracefully — queuing requests, retrying with backoff, or alerting your team — rather than silently losing data or crashing the site.
Yes — as long as the ERP exposes an API or a documented integration method, we can connect it to your website regardless of who implemented it.
Payment data is handled through the payment gateway's own secure API — we don't store card details directly, following standard PCI-compliant practice.
Yes — monitoring and alerting is set up so failures get flagged to your team rather than going unnoticed until someone reports a problem. For anything handling payments or customer data, we treat alerting as a requirement, not a nice-to-have. A failed sync that nobody notices for a week is worse than the integration not existing at all.
Talk to us about api integration.
Free scoping call — we'll tell you what's actually needed, no obligation.