What happens after ERP go-live
An ERP system isn't a one-time install — user permissions need adjusting as staff change roles, platform updates need testing before they're applied, and the inevitable edge case nobody anticipated during implementation needs a fix. Without an ongoing support arrangement, these small issues pile up and the system that worked well on day one starts feeling unreliable a year in.
What our ERP support covers
- Bug fixes and configuration adjustments as your business processes evolve
- User support — a point of contact when staff hit issues they can't resolve themselves
- Platform updates and patches, tested in staging before applying to your live system
- Performance monitoring to catch slowdowns before they affect daily operations
- Backup verification, so backups are actually restorable, not just scheduled
- Monthly or quarterly health checks depending on your plan
How support is structured
We offer retained support plans sized to your system's complexity — a single-module setup needs less ongoing attention than a multi-branch, multi-module ERP. Plans include a defined response time for issues, and critical problems (system down, payroll blocked) get prioritised over minor configuration requests.
Support for ERPs we didn't implement
We take on support contracts for ERP systems implemented by other providers, after an initial audit to understand the existing configuration. This is common when a business has outgrown its original implementation partner or needs faster response times than they're currently getting.
Why businesses stay on our support plans
Because the same team that built or audited your ERP handles support, there's no re-explaining your setup to a new person every time you raise a ticket. That continuity is usually the difference between a support relationship that actually resolves things and one that just logs tickets and closes them without fixing the underlying issue.
Engagement & pricing
Support is priced as a monthly retainer based on system complexity and response-time requirements, not billed per incident — so you're not disincentivised from reporting small issues before they grow. We'll size the right plan after reviewing your current setup and typical usage.
ERP platforms we work with
We're not tied to one platform — we implement and configure whichever fits your business, including:
Frequently asked questions
Support is reactive — helping users and fixing issues as they arise. Maintenance is proactive — updates, performance checks and backup verification done on a schedule, regardless of whether anything's currently broken. Our plans include both.
Yes, after an initial audit of your current configuration so we understand what we're supporting before committing to response times.
This is defined per support plan based on your needs — critical issues like a system outage or blocked payroll run get priority handling ahead of minor configuration requests.
Yes — we test upgrades in a staging environment before applying them to your live system, to catch compatibility issues with any custom modules before they affect your team.
Yes — plans are reviewed periodically and can be resized as you add users, branches or modules, so you're not paying for a level of support you've outgrown or don't yet need.
Talk to us about erp support & maintenance.
Free scoping call — we'll tell you what's actually needed for your setup, no obligation.